FAQ

Booking occurs when you confirm us Flight ticket, Hotel booking, Insurance or Visa option. Once you have booked through our booking agents or in person or via phone or confirmation email, we must receive the payment, before your booking itinerary will be issued to you. The issuing of tickets or final itinerary or Visa issuance happens once we have received payment for your booking and has processed the transaction.

E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight. You’ll receive your eticket details to the email address you gave us when you made your reservation.

Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.

Once the ticket is issued we need to receive written confirmation of any further changes or cancellation which is subject to the fare rules and conditions applied at the time of issuance of the booking. Please contact us as early as possible. If you paid for your ticket by credit card, the surcharge amount is non – refundable. If you wish to make an enquiry on date change or cancellation charges for an existing booking, we will be happy to assist. Please contact us during business hours. Over the weekend or for change within 48 hours of departure, please contact the Airline directly for assistance. For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier. Visa issance fee is non-refundable with most visa issuing authorities.

We do not offer travel insurance. But we strongly recommend that before you book your trip, you have suitable travel insurance in place. We can provide you with references and may be able to assist to choose one since there are many travel insurance companies. Please call us during officce hours (9am to 5pm on weekdays) on +44 (0) 7784723395 / +44 (0) 2087977132.

We accept no responsibility for bookings cancelled due to non-compliance with rules set by airlines. Please reconfirm your flight with the relavant airlines at least 72 hours prior to commencement of your journey to be aware of flight delay or reschedule by the airline.

We have dedicated a page to help you on this question. Click here to read Tips to avoid missing a flight.

Baggage allowance can be found on your ticket. Please ask travel consultant to advise you of any specific baggage requirements as baggage allowance vary by airline and destination (country specific).

Yes we can help you with Visas to multiple countries as listed in our Visa Services section. Please go through our Visa Services Link and feel free to call us for any additional information required.

We can provide you with the best negotiated rates for hotel bookings, villas, Service apartments or short stay accomodations world wide.

Typically, the hotel checkin time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact checkin time. Early check in is always subject to availability and the final confirmation rests with the hotel and some hotels may require additional payment. If you need an early check in, you should contact the hotel directly and place a request.

We are here to take care of all your preferences to provide you the best luxury service. Please fill up all the required preferences and special needs as the additional Information in the message of the Trip Enquiry form or mention the same when you call us for any booking confirmation.

Your satisfactions is our main profit and goal as we believe in building long lasting relationship. We use a variety of different fares and searching methods to provide bigger savings to our clients. To provide you with best service, we work to find best rates fitting your preferences and also extend our services after sale as well.

Average time to receive your refund from an airline can be between three to four weeks. Some airline may take longer. You should contact your airline representative for any further advice.